Cancel NRJ Mobile by registered letter
To cancel your NRJ Mobile mobile plan or internet box, a registered letter with proof of receipt remains the safest route: it gives your request an official date and starts the legal cancellation period.
Where to send your letter
Send your letter to the cancellation department shown on your latest NRJ Mobile invoice or in your customer area.
Always check the cancellation address on your latest invoice or in your customer area before sending: customer service addresses can change.
Notice period
Cancellation takes effect at most 10 days after NRJ Mobile receives your request, unless you ask for a later date.
Your rights
- Chatel law: NRJ Mobile must notify you before your contract auto-renews; if it fails to, you can cancel without penalty at any time after the renewal date.
Cancel NRJ Mobile in 4 steps
- 1Personalise the letter template with your NRJ Mobile customer references.
- 2Set the cancellation department as the recipient.
- 3We print and post your registered letter with proof of receipt the same day.
- 4Track delivery and keep the proof of receipt as evidence.
Letter template
This template is written in French: these letters are meant for French recipients (La Poste, administrations, companies).
[Votre Prénom Nom] [Votre adresse] [Code postal, Ville] [Nom du prestataire] [Adresse du prestataire] [Code postal, Ville du prestataire] À [Votre Ville], le [Date] Objet : Résiliation de mon abonnement mobile / box n° [NUMÉRO] Madame, Monsieur, Je vous informe par la présente de ma décision de résilier mon abonnement mobile / box n° [NUMÉRO], souscrit le [DATE DE SOUSCRIPTION], conformément aux conditions générales en vigueur et aux dispositions légales applicables. Sauf disposition contraire, je sollicite la prise d'effet de cette résiliation à l'issue du préavis contractuel, soit le [DATE D'EFFET SOUHAITÉE]. Je vous remercie de bien vouloir m'adresser une confirmation écrite de la prise en compte de cette résiliation, le décompte final de situation, ainsi que les modalités de restitution des équipements mis à disposition (box, décodeur, carte SIM, etc.). Veuillez agréer, Madame, Monsieur, l'expression de mes salutations distinguées. [Votre Prénom Nom]
Frequently asked questions
How do I cancel NRJ Mobile?
Send a registered letter with proof of receipt to the NRJ Mobile cancellation department, stating your customer references and the effective date you want. MaisonMail prints and posts the letter for you, online.
Where do I send the NRJ Mobile cancellation letter?
Send your letter to the cancellation department shown on your latest NRJ Mobile invoice or in your customer area.
What is the notice period to cancel NRJ Mobile?
Cancellation takes effect at most 10 days after NRJ Mobile receives your request, unless you ask for a later date.
Ready to cancel NRJ Mobile?
Fill in the template — we print and post the registered letter with proof of receipt for you.
from 11,89 €Printing, envelope & postage included
More cancellations — Mobile & internet
These templates are provided for guidance only. Adapt them to your situation and verify the legal requirements applicable to your procedure.