Mobile & Internet Box Termination Letter

This letter cancels a mobile plan or an internet/box subscription and asks the operator to confirm the closing date and arrange the return of any equipment.

When to send it

Send it when you want to leave your operator. If you are still under a minimum-term commitment, early-termination fees may apply; after 12 months most plans can be cancelled freely. To switch operators while keeping your number, use the RIO portability process instead.

What you need to know

Send it as a registered letter with acknowledgement of receipt to fix the cancellation date.
Quote your line or client number, and your phone number for a mobile plan.
Ask explicitly for a closing date, a final invoice and instructions to return the box or equipment.
Returning the operator's equipment on time avoids extra charges.

How to send it

A registered letter with acknowledgement of receipt is recommended. MaisonMail handles printing and posting, and the AR proves your operator received the cancellation.

Letter template

[Your name]
[Your address]
[Postcode, City]

[Service provider name]
[Provider address]
[Provider postcode, City]

[City], [Date]

Subject: Termination of my mobile / internet box subscription no. [NUMBER]

Dear Sir/Madam,

I hereby inform you of my decision to terminate my mobile / internet box subscription no. [NUMBER], taken out on [SUBSCRIPTION DATE], in accordance with the applicable general terms and conditions and the relevant statutory provisions.

Unless otherwise stipulated, I request that this termination take effect at the end of the contractual notice period, i.e. on [DESIRED EFFECTIVE DATE].

Please send me written confirmation that this termination has been received, the final statement of account, and the instructions for returning the equipment provided (box, decoder, SIM card, etc.).

Yours faithfully,

[Signature]
[First name Last name]

Cancel your mobile or box subscription

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These templates are provided for guidance only. Adapt them to your situation and verify the legal requirements applicable to your procedure.

What you need to know

Send it as a registered letter with acknowledgement of receipt to fix the cancellation date.

Quote your line or client number, and your phone number for a mobile plan.

Ask explicitly for a closing date, a final invoice and instructions to return the box or equipment.

Returning the operator's equipment on time avoids extra charges.

Letter template

[Your name]
[Your address]
[Postcode, City]

[Service provider name]
[Provider address]
[Provider postcode, City]

[City], [Date]

Subject: Termination of my mobile / internet box subscription no. [NUMBER]

Dear Sir/Madam,

I hereby inform you of my decision to terminate my mobile / internet box subscription no. [NUMBER], taken out on [SUBSCRIPTION DATE], in accordance with the applicable general terms and conditions and the relevant statutory provisions.

Unless otherwise stipulated, I request that this termination take effect at the end of the contractual notice period, i.e. on [DESIRED EFFECTIVE DATE].

Please send me written confirmation that this termination has been received, the final statement of account, and the instructions for returning the equipment provided (box, decoder, SIM card, etc.).

Yours faithfully,

[Signature]
[First name Last name]