Cancel Engie by registered letter
With Engie, as with every energy supplier in France, you can cancel at any time, free of charge and without notice. A registered letter with proof of receipt gives you dated evidence of your request.
Where to send your letter
Send your letter to the cancellation department shown on your latest Engie invoice or in your customer area.
Always check the cancellation address on your latest invoice or in your customer area before sending: customer service addresses can change.
Notice period
No notice period: your Engie cancellation takes effect on the date you choose, free of charge.
Cancel Engie in 4 steps
- 1Personalise the letter template with your Engie customer references.
- 2Set the cancellation department as the recipient.
- 3We print and post your registered letter with proof of receipt the same day.
- 4Track delivery and keep the proof of receipt as evidence.
Letter template
This template is written in French: these letters are meant for French recipients (La Poste, administrations, companies).
[Votre Prénom Nom] [Votre adresse] [Code postal, Ville] [Nom du fournisseur] [Adresse du service résiliation] [Code postal, Ville du fournisseur] À [Votre Ville], le [Date] Objet : Résiliation de mon contrat d'énergie n° [Référence client] Madame, Monsieur, Par la présente, je vous demande de résilier mon contrat de fourniture d'[électricité / gaz] n° [Référence client], pour le logement situé [Adresse du logement], point de livraison n° [PDL / PCE]. La résiliation prendra effet le [Date d'effet souhaitée]. À cette date, le relevé de mon compteur est le suivant : [Relevé du compteur]. Je vous remercie de m'adresser une facture de clôture correspondant à ce relevé et de me rembourser tout trop-perçu sur le compte dont le RIB est joint. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées. [Signature]
Frequently asked questions
How do I cancel Engie?
Send a registered letter with proof of receipt to the Engie cancellation department, stating your customer references and the effective date you want. MaisonMail prints and posts the letter for you, online.
Where do I send the Engie cancellation letter?
Send your letter to the cancellation department shown on your latest Engie invoice or in your customer area.
What is the notice period to cancel Engie?
No notice period: your Engie cancellation takes effect on the date you choose, free of charge.
Ready to cancel Engie?
Fill in the template — we print and post the registered letter with proof of receipt for you.
from 11,89 €Printing, envelope & postage included
More cancellations — Energy
These templates are provided for guidance only. Adapt them to your situation and verify the legal requirements applicable to your procedure.