Refund Request Letter
A refund request letter asks a seller or company to pay back money — for an incorrect charge, a cancelled order, or under your 14-day right of withdrawal on a distance purchase.
When to send it
Send it as soon as you are entitled to a refund. For online and distance purchases the right of withdrawal is 14 days from delivery; for an incorrect or duplicate charge, send it as soon as you notice. A dated letter starts the clock on the seller's obligation to refund.
What you need to know
- A tracked letter (suivi) gives you a posting date and proof of delivery at a lower cost than registered mail.
- State the amount, the reason, the order or transaction reference and your IBAN for the repayment.
- If you are using the right of withdrawal, say so clearly — the refund is then due within 14 days.
- Keep copies of receipts, the order confirmation and bank statements.
How to send it
A tracked letter is recommended; for disputed or large amounts, choose registered mail with acknowledgement of receipt. MaisonMail prints and posts whichever you pick.
Letter template
[Your name] [Your address] [Postcode, City] [Customer service / Company name] [Address] [Service postcode, City] [City], [Date] Subject: Refund request — [REFERENCE] Dear Sir/Madam, I am writing to request a refund of the sum of [AMOUNT], debited on [DATE] in respect of [REASON: cancelled purchase / double billing / right of withdrawal exercised on DATE]. I enclose the relevant supporting documents [INVOICE, PROOF OF PAYMENT, CANCELLATION CONFIRMATION]. I would be grateful if you could process the refund within [14 days / applicable legal deadline]. Yours faithfully, [Signature] [First name Last name]
Request your refund
Fill in your details — we print and post the letter for you.
These templates are provided for guidance only. Adapt them to your situation and verify the legal requirements applicable to your procedure.